Abstract
Implementation EntERPrise Resource Planning (ERP) requires user key to have a reliable competency especially in personnel management. For this study, a survey was conducted using interviews technique and distributing questionnaires to 80 manufacturing industry practitioners, with response rate 88.75%. Additionally, the data analysis was done using PLS with Jawa Web Start program. The findings of the research are: There is no influence between knowledge and skill in quality performance and innovation performance in improving the performance of the company while implementing the technology of ERP. Personality Characteristics affect the increase of quality performance and innovation in the improvement of the company's performance while implementing ERP technology. Demonstrable Performance effect the increase in the quality of performance and innovation in improving the company's performance while implementing ERP technology. Innovation performance and Quality performance together have a direct impact on enhancing the performance of companies while implementing ERP technology.
Highlights
Implementation Enterprise Resource Planning (ERP) requires key user to have a reliable competency especially in personnel management
The findings of the research are: There is no influence between knowledge and skill in quality performance and innovation performance in improving the performance of the company while implementing the technology of ERP
X., A Framework of Enterprise Resource Planning (ERP) Systems Implementation Success in China: An Empirical Study, International Journal Production Economics, 98, 2005, pp. 56-80
Summary
Sistem project management telah berkembang menjadi suatu bidang yang penggunaannya terus meningkat dan digunakan oleh banyak organisasi untuk mencapai tujuan bisnisnya. Proses kustomisasi memerlukan dimensi kompetensi key user yang terdiri atas pengetahuan dan keahlian key user, karakteristik individu key user dan kinerja key user dalam mengimplementasikan ERP (Demonstrable Performance). Indikator yang digunakan untuk variabel pengetahuan dan keahlian key user adalah pemahaman key user pada proyek ERP, kemampuan key user memahami ERP, kemampuan konsultan membantu key user. Indikator yang digunakan untuk variabel karakteristik individu key user adalah key user antusias dalam menyelesaikan proyek, key user mampu mengatasi permasalahan proyek, key user mampu berkomunikasi dengan baik dan key user yakin bahwa proyek sesuai dengan tujuan organisasi. Indikator yang digunakan untuk variabel kinerja key user (dalam mengimplementasikan ERP (Demonstrable Performance) adalah key user konsen pada proyek impelementasi ERP, bijak menangani permasalahan implementasi ERP, berani mengambil resiko proyek ERP dan key user sukarela dalam implementasi ERP (Prajogo dan Sohal [15])
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