Enterprise Resources Planning Project Manager Competency on Improving Organizational Performance through Process Design and Quality Performance

Abstract

With the increasing numbers of organizations that implement the project management approach, there is an increasing interest of the key users to become the Enterprise Resource Planning (ERP) project manager. The project managers must possess roles and competencies to boost the organizational performance of a company. The implementation and development of ERP in the company are determined by the capabilities and expertise of the project manager. The project manager's competency is used to implement both ERP and Total Quality Management (TQM). Many companies implement ERP and Total Quality Management (TQM) that require managers to have reliable competencies, therefore, many companies seek and retrieve personnel from other companies who have sufficient competence. This research has three main problems, first of all, the influence of ERP project manager competence to improve the process design and the quality performance. Second, the influence of process design on company quality performance, and finally, the improvement of process design and quality performance are able to improve to the company performance. Based on the results of questionnaires distributed to 46 manufacturing companies, it is obtained that the project manager's competency has a positive and significant impact on the design process with 0.730, and on the quality performance with 0.553. Then, the design process has an impact but not significant to the quality performance of 0.164. Finally, it is found that the quality performance has a positive and significant impact on the performance with 0.466 and the process design had positive and significant effect on the performance with 0.692.