Customer requirements for urban public transport mobile application

Abstract

Information and Communication Technologies have brought changes to how the modern consumer thinks, communicates and interacts with the environment. Modern ICT are great used in the transport sector, too. The intelligent transport systems, smart cart, next-gen GPS devices, mobile applications, urban transport vehicles used for online advertising are an excellent example of how easy it is to integrate new technologies into everyday life. Nowadays, the COVID-19 pandemic has fundamentally affected the use of public transport by passengers. This also led to a change in the requirements for mobile applications. The current situation in Slovakia provides very good prerequisites for the effective use of mobile applications in public transport, which can contribute to making public transport more attractive to passengers. The objective of this paper is to determine passengers’ requirements and their satisfaction with the mobile applications used within urban public transport.