Abstract
This research aims to build information systems Customer Relationship Management for the Hotelmu Products in managing customers data, proposals data, contracts data and invoicing data. Information systems and Customer Relationship Management are also expected to facilitate the Hotelmu customers� application to convey complaints, suggestions and criticism. This information system will be designed and built with the Prototype process models and methods of object oriented development. To describe the results of analysis by Object Oriented approach to these compilers uses Unified Modeling Language (UML), among others, Use Case diagrams, Activity diagrams, Sequence Diagrams, and Class diagrams. Then it will be built with CodeIgniter programming language and MySQL as database. Information system Customer Relationship Management (CRM), is expected to ease the controlling all Hotelmu clients effectively and efficiently. So the recapitulation process of client data, making proposals, contracts, and invoices use a special application, and the data stored in the database safely and it can be searched at any time by efficiently.�Keywords : CRM, Hotelmu, Object Oriented, Prototype
Highlights
Relationship Management (CRM), is expected to ease the controlling all Hotelmu clients effectively and efficiently
The recapitulation process of client data, making proposals, contracts, and invoices use a special application, and the data stored in the database safely and it can be searched at any time by efficiently
New york: McGraw-Hill Inc. Berbasis PHP dan My SQL
Summary
Sistem Informasi merupakan salah satu hal terpenting dalam suatu perusahaan ataupun organisasi. Maka perusahaan atau organisasi dapat menjamin kualitas informasi yang disajikan dan dapat mengambil keputusan berdasarkan informasi tersebut dengan efisien. Maka kebutuhan akan informasi yang cepat, tepat dan akurat sangat diperlukan. Keberadaan sistem informasi sudah menjadi kebutuhan mutlak bagi semua perusahaan dalam menjalankan proses bisnisnya. Hotelmu merupakan aplikasi hotel yang dibuat untuk hotel-hotel bintang dua kebawah. Sudah banyak pelanggan yang menggunakan jasa Hotelmu. Proses bisnis Hotelmu tidak terkontrol dengan baik. Pencatatan data-data pelanggan masih manual dalam Microsoft. Bahkan, sering terjadi miskomunikasi antara Tim Marketing, Admin, dan Manager. Karena sering terjadi miskomunikasi antar-departemen, terkadang kontrak dan faktur tidak dikirim. Berdasarkan latar belakang masalah yang telah diuraikan diatas, dapat diidentifikasikan masalah-masalah seperti berikut :
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