Customer Information System for performance evaluation of three Public Utilities. Case study PBL

Abstract

In the present work we show an extra academic activity (EAA) developed through a university innovation project: "Design and construction of a system to evaluate the quality of municipal public services" developed at the Instituto Tecnológico Superior de Alvarado by a group of teachers of Computer Systems and Basic Sciences, with student participation of Engineering in Computer Systems. Our objective is to analyze the contribution of the ProjectBased Learning (PBL) methodology to university education and professional development of teachers. We use the qualitative research method Participatory Action Research (IAP), field experience log and portfolio of evidence for data collection and coding and scales for processing. As a result, we found that the educational experience created meaningful learning, as well as verifiable academic products, and verifiable competencies and professional experience for the mutual benefit of students and teachers. Therefore, we conclude that the ABP is an effective Strategy for Creating Meaningful Learning Experiences in technological higher education, because its results have a positive impact on university education and Professional Development of Teachers. To conclude from this experience we offer recommendations to obtain better results