Crossover Service Optimization: Value and Quality

Abstract

Under the background of deep convergences in crossover services, the start point and end point of multi-participant collaboration are all to achieve the win-win of service values. In crossover services, service providers in different domains give full play to their advantages of service capability and quality to create rich service values, which are further transmitted and transformed based on complex service collaboration patterns and business interaction processes, and finally realize the capability complementarity and value co-creation of multi-stakeholders. At the same time, it also provides consumers with more abundant service functions and more reliable service value guarantees. Therefore, the focus of this chapter is on how to fully utilize the service capabilities of multiple participants and maximize the service value/quality of multiple stakeholders. The main challenges of crossover services optimization are the complex dependencies between multiple participants and their differentiated service expectations. This chapter focuses on the three stages of service design, configuration and operation, and gives a total of 7 optimization methods that define different optimization objectives and give different solutions for the global crossover service, local multi-participants and consumers.