Critical Success Factors of Business Process Reengineering in Indonesian Public Institution (PDII LIPI): A Literature Review

Abstract

Organizations need Business Process Reengineering (BPR) to gain their efficiency and effectiveness Although the application of Business Process Reengineering has difficulties, barriers, and also a high percentage of failure, the organization can overcome it by paying attention to the Critical Success Factors (CSF) of BPRs. Center for Information and Scientific Documentation of the Indonesia-Indonesia Institute of Sciences (PDIILIPI)) is a public sector organization that indexes scientific articles and journals that will be uploaded to the Indonesian Scientific Journal. Database (ISJD). Due to several policies on increasing productivity in indexing scientific articles and journals, it has an impact on the efficiency and effectiveness of PDII-LIPI. This can be seen from the number of scientific articles and journals in PDII LIPI where the number of articles that have not been processed is more than the number of articles that have been processed. The number of unprocessed articles is 253,354 articles. To complete articles that has not been processed, it takes 2 years provided that the number of staff processing scientific journal articles remains, and no additional articles are made. Two years is a long time so the information will experience delays to be utilized, therefore PDII LIPI must re-engineer its business processes. In order for the BPR that is not failing, Critical Factors of Success need to be sought. On the basis of these problems, this paper analyzes the Critical Success Factors of BPR that are compatible with the public sector which can later be further utilized by PDII LIPI. The method used in this research is the literature review.