Abstract

The aim of our study was to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects, with a specific focus on smaller enterprises (SMEs). Therefore, we conducted a systematic literature review in order to update the existing reviews of CSFs. On the basis of that review, we led several interviews within German SMEs that have implemented ERP systems. As a result, we showed that all factors found in the literature also affected the success of ERP projects in SMEs. However, within those projects, technological factors gained much more importance compared to those factors that most influence the success of larger ERP projects. For SMEs, factors such as the Organizational fit of the ERP system as well as ERP system tests are even more important than Top management support or Project management, which were the most important factors for large-scale companies.

Highlights

  • TODAY’S enterprises are faced with the globalization of markets and rapidly changing economies

  • The three most-important factors for enterprise resource planning (ERP) implementation projects in small and medium-sized companies according to our study are User training, ERP system tests, and Organizational fit of the ERP system with more than 30 out of a possible 36 points

  • We carried out a systematic literature review to identify critical success factors (CSFs) and to update existing reviews

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Summary

Introduction

TODAY’S enterprises are faced with the globalization of markets and rapidly changing economies. Due to the saturation of ERP markets targeting large-scale enterprises, ERP system manufacturers today are concentrating on the growing market of small and mediumsized enterprises (SMEs) [3], [6]. Due to the strong demand and the high fragmentation of the market, there are many ERP systems with different technologies and philosophies currently available on the market. This multitude of software manufacturers, vendors, and systems implies that enterprises that use or want to use ERP systems must strive to find the “right” software as well as to be aware of the factors that influence the success of the implementation project

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