Abstract
The successful implementation project of the Enterprise Resource Planning (ERP) has many benefits for the implementing organisation. However, on other side, failing this project would have several negative implications not only on the business but also on the ERP vendor. Therefore, considering all the factors that might affect the success of this project is considered as a priority for all parties involved in this project. Many papers or journal articles have studied the Critical Success Factors (CSFs) that influence the ERP implementation and post implementation phases, however, very few has considered them from the stakeholders’ perspective. Hence, this research will fill this gap by providing a systematic review for the literature related to CSFs in the ERP implementation and also present them while considering the participants’ different perspectives. This paper presents a systematic review of 35 research articles published on the CSFs implementation between 2000 and 2013. We collected and analysed 35 of the key articles discussing and analysing ERP implementation. The paper identifies a total of 51 CSFs in ERP implementation. In these 51 CSFs, top management support and commitment, training and education, project management, clear vision and objectives of the ERP system, careful change management and Interdepartmental communication were the most frequently cited as the CSFs to the successful implementation of ERP systems. A better understanding of the CFSs will help the practitioners and managers to improve the chance of success in the implementation projects.
Highlights
The development of information and communication technologies (ICTs) has provided the companies with significant opportunities to reduce the cost of provision and increase their revene (Tarhini et al, 2015a; 2015b; Alenezi et al, 2015)
The Enterprise Resource Planning (ERP) implementation project is considered as a complicated project since it involves many steps and it is related to every aspect in the business which requires a huge team-work and collaboration between all business’s functions within the organisation such as Information Technology (IT), finance, manufacturing and Human resources (HR)
This section will present the main findings from the data analysis section, which is based on the approved articles related to Critical Success Factors (CSFs) in the ERP implementation project
Summary
The development of information and communication technologies (ICTs) has provided the companies with significant opportunities to reduce the cost of provision and increase their revene (Tarhini et al, 2015a; 2015b; Alenezi et al, 2015). Enterprise Resource Planning (ERP) system assists the organizations to automate their business processes by coordinating and integrating the information between departments, which is one of the big benefits of this system (Monk & Wagner, 2009) It provides the organization with cross-functional enterprise software with integrated modules for each department in the organisation with a unified database for all of them, which makes it easier for the company to manage, execute, store data and monitor core business processes: Procurement, Production and Fulfilment processes (Magal & Word, 2009) as well as other departments’ functionalities such as marketing, human resources, sales, production and accounting units. Many considerations and success factors have to be well thought off and many mistakes and risks have to be avoided in order to see this project a successful one
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