Analysis of Critical Success Factors (CSF) in Enterprise Resource Planning (ERP) Implementation using Extended Technology Acceptance Model (TAM) at Trading and Distribution Company

Abstract

Enterprise Resource Planning (ERP) is an integrated system that has been used in several companies, including this Trading and Distribution Company. The company has implemented an ERP system at a certain time. The implementation of the ERP system not only broken off until the testing phase of the deployment process but also required some periodical analysis to improve the effectiveness. Lack of human resource skills and the business process of the company could be several major problems. Consequently, a specified analysis is needed n terms of improving the implementation of ERP in a company. The purpose of this research is to analyze the critical success factors (CSF) on ERP implementation in the company with the aim of identifying success factors that can be used to improve the performance system implementation, especially the human resource. Extended Technology Acceptance Model (TAM) was adopted to run the analysis. The research used quantitative data analysis in seeking core problems. Several variables defining CSF of ERP has built based on the TAM model. The result indicates that each variable in the model is a critical factor determining the success of the system's implementation. The result of the study could be exemplary guidance to find the CSF on ERP implementation.