Critical Success Factors Evaluation by Multi-Criteria Decision-Making: A Strategic Information System Planning and Strategy-As-Practice Perspective

Abstract

Strategic information system planning (SISP) is a central process that enables organizations to identify the strategic alignment of their IT portfolio to achieve their business needs and objectives. The extant SISP literature has focused on theoretical and processual aspects and has left methodological ambiguity about how SISP is practiced. This paper contributes to the current knowledge by providing a mixed-methods SISP framework labeled CSF-MCDM for company-wide strategic alignment. The paper conducts a methodological synthesis, embracing an expert-based qualitative approach based on a PEST-SWOT and causal layered analysis to draw the critical success factors of a next-generation business system for an automotive company in South Korea. The derived CSF dimensions and sub-criteria are evaluated by the multi-criteria decision-making model, engaging a strategy-as-practice lens to SISP to enable an integrative analysis of IS strategy formulation, planning, and implementation. The findings reveal the relative strategic priorities of dimensions, the following core activities, and the global priorities for resource distribution planning for IS strategy of the firm. This paper argues that bringing replicability with SISP and diversifying methodological approaches within the organization is substantial. This paper also suggests that future researchers validate the suggested framework for scientific replicability and expand the SISP research stream within the entire IS/IT ecosystem.