CRITICAL FACTORS OF SUPPLY CHAIN MANAGEMENT AND PERFORMANCE OF MEDIUM SCALE INDUSTRIES IN SOUTHEAST, NIGERIA

Abstract

The twenty-first-century organizations are required to provide accurate, on-time deliveries in addition to providing high-quality products and services at low cost-effectively and efficiently. This can be achieved if only the organizations are not in any way affected by some critical factors like Information technology, environmental uncertainties, supply chain relationship, value-added process, SCM performance, business management, and customer satisfaction. The study was conducted to evaluate how critical factors affect supply chain management performance of (PZ industries) Medium Scale Industries in South East, Nigeria. The study is composed of an introduction and discussions on critical factors affecting supply chain management. The study employed a descriptive survey design. Data were generated through questionnaires administered to staff of the PZ industries. Data collected were analyzed using the regression analyses with the aid of SPSS Version 18. Results confirmed that SCM critical factors affecting SCM are very significant in enhancing both business and operational performance.