Critical Factors Affecting Learning Management Systems (LMS) Success in Technical and Vocational Education and Training (TVET) in Malaysia

Abstract

AbstractThis study aims to identify the critical success factors that influence the effective use of Learning Management Systems (LMS) at technical and vocational institutions in Malaysia. From the literature review, we have identified two groups of factors which are human and technology factors. The human factor is a latent factor that will be measured by three subfactors which are motivation, self-discipline and practical training. Meanwhile, the technology factor is another latent factor that will be measured by three subfactors which are information quality, system quality and service quality. It is believed that these two latent factors can accelerate learning and teaching processes at technical and vocational institutions. A conceptual model based on the combination of De Lone and McLean Information System Success Model (IS Success) and Davis Technology Acceptance Model (TAM) is used as the theoretical model in this work. Several factors from the IS Success and TAM models together with the human and technology factors in combination will create an extensive model for much better use of LMS in technical and vocational institutions. Therefore, the purpose of this paper is to discuss the critical success factors of the model. This study employs an expert review method to verify the factors. A total of six experts are involved in the study. From this study, we can gain insight into better and effective use of the Learning Management System (LMS) in technical and vocational institutions.KeywordsCritical success factorsLMSTVETTechnical and vocational