Critical Evaluation of Training and Development of Employees: A Study with Reference to BPO Companies in Chennai City

Rabia Jahani Farzana,Waseem Bari

doi:10.31580/jmi.v6i1.473

Abstract

Training and Development is a mix of training as well as development. It focuses more on overall development of employees in the business concern. Training and Development is an effective tool through which performance of employees is improved besides improving group performance. Training has significant role in teaching employees of sharpening skills, concepts, changing of attitude and gaining more knowledge to enhance performance of the employees. Training should be efficient enough so that it would help the employees of their development subsequently a company can also improve in the long run.

Highlights

IntroductionTraining helps you understand your pros and cons and an employee can identify his shortcomings at the work and he can subsequently improve himself in the organisation
Training and Development in BPO IndustryTraining helps you understand your pros and cons and an employee can identify his shortcomings at the work and he can subsequently improve himself in the organisation
Mean value is highest towards shift pattern is followed when training the employees in BPO companies

Summary

Introduction

Training helps you understand your pros and cons and an employee can identify his shortcomings at the work and he can subsequently improve himself in the organisation. Training is adding new skills to the employees and he is able to cope up with any crisis situation. Development refers to those learning opportunities designed to help employees grow. Instead, it provides general knowledge and attitude which will be helpful to employees in higher positions. Efforts towards development often depend on personal drive and ambition. Development activities such as those supplied by management developmental programmes are generally voluntary

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Conclusion