Cracking "Rational Ignorance" With Institutional Arrangement: A Study on the Reasons and Countermeasures for the Lack of Willingness to Express Community Public Service Needs of Urban Residents —— A Survey Based on Dalian City Community

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In order to further optimize the supply of community public services and meet the needs of residents for a better life in the community, this paper takes the behavioral hypothesis of "rational ignorance" as the framework for analysis and explores the root causes of the lack of willingness of urban residents to express their needs for community public services. The low civic awareness, high costs and low returns are the essential reasons for the lack of willingness of urban residents to express their needs, and they are also the endogenous factors influencing the low participation of urban residents in community governance and the poor performance of community public service provision. With the help of Williamson's institutional hierarchy framework, this paper proposes countermeasures for the lack of willingness of urban residents to express their needs for community public services from different levels of institutional arrangements in order to create a sound and complete environment for residents to express their needs, thereby alleviating the contradiction between supply and demand of urban community public services and building a new pattern of community governance that is jointly negotiated, built, and shared.