Corporate Reputation Effect on Post-Purchase Intention for Syariah Bank in Indonesia
Keywords: Syariah banking, Corporate reputation, Customer trust, Customer identification, Customer commitment, Post-purchase intention, Knowledge. At the present day, Islamic banking and finance industry experience a massive growth in a lot of countries including Indonesia. In Indonesia, Islamic banking which commonly known as syariah bank still in the process of develops and promotes its system while the market in Indonesia is growing continuously. Considering the behavior of customer in developing marketing and operational strategy is very important in business. Therefore, this research investigates the relationship effect of corporate reputation on post purchase intention in syariah bank in Indonesia, considering the role of customer trust, customer identification, customer commitment, and knowledge as moderating variable. This study conducted in Indonesia, and collected 245 data. Nine hypotheses were developed during this study, and tested using structural equation model. The findings in this study found that customer commitment is the strongest factor influence post purchase intention. This research also indicates that religion is the strongest key factor that influences customer commitment. Therefore, this finding can be used as input for syariah bank in Indonesia to develop their marketing strategy.
- Research Article
- 10.29259/ja.v9i1.8798
- Jan 1, 2015
The crisis in 2007 which originates from the state of the united states have an impact on the banking sector in indonesia . Banking is the financial sector that is not in spite of the impact of the financial crisis global. In october 2009, three general bank conventional namely bank mandiri, bank negara indonesia, and bank rakyat indonesia liquidity assistance asked of each government 5 trillion rupiah (bank indonesia , 2009 ) In contrast to general sharia-based bank, during the period of the crisis can still show a business activity is better. The role of a syariah banking continued to increase it looks from the association of community funds that continue to increase from 2007 until years 2013. The condition of islamic banking industry in indonesia seen from the growth of third party funds, market share to the total third party funds indonesian banking, the performance of return on assets, office network development, and the number of workers kerjasudah fairly stable from the period 2007 to 2013 period . The development of syariah banking industry it can ’t be good , there is still seen the gap between structural of syariah bank , where 2 bank controls more than 20 percent market share of total share of the third party funds syariah banking overall. The purpose of this research is analyzing the structure of the market in islamic banking industry in indonesia, analyse the influence on the performance of syariah bank market structure, and analyze the influence of behavior on the performance of syariah bank market in indonesia 2011-2014 year. The analysis used in this research is a method of data panel with simultaneous equations. This research result indicates that islamic banking industry in indonesia oligopoli presently, simultaneously the structure of markets influences behavior and conduct market effect on the performance of syariah bank market in indonesia 2011-2014 in the period .
- 10.26905/jkdp.v14i1.962
- Jan 1, 2010
The growth of Islamic or Syariah banking had been remarkable. It was not onlyoccuring in count ries where the Moslems were majorit y but also in count ries where Moslemswere minority. Syariah banking itself had a specif ic characterist ic known as “prof it -and-losssharing system”. This “prof it-and-loss sharing system” was dif ferent f rom interest -based systemused by convent ional banks. Prof it-and-loss sharing system implementat ion had a significant impact on the cost of capital calculat ion in Islamic banks. This research described thecalculat ion of capital cost in Bank Syariah Mandiri as one of Islamic (syariah) banks. The aimof the study was to give view about the capital cost of Mandiri syariah bank in Indonesia. Thedata were taken f rom Mandiri Syariah bank’s f inancial report during f ive consecut ive years.The data were analyzed by using t rend analysis. Based on t rend analysis in every componentof cost of capital, it was concluded that the cost of capital of Bank Syariah Mandiri syariahbank tended to decrease due to the decreasing t rend of its cost of debt .
- Research Article
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- 10.15294/maj.v4i1.7211
- Mar 8, 2015
- Management Analysis Journal
This research aimed to determine the influence of third party funds (DPK), Non Performing Financing (NPF), Financing to Deposit Ratio (FDR), Operating Expenses to Operating Income (BOPO), SWBI (Indonesian Wadiah Certificates Bank ) toward Return on Assets (ROA ) on Syariah Banks in Indonesia. The population in this study were all registered Syariah banking at Bank Indonesia, those are 11 Syariah Banks (BUS). The sampling technique used was purposive sampling criteria, which result were 4 Syariah banks. This study was using multiple linear regression analysis. Data used in this research were obtained from Bank Indonesia during the period of 2011 to 2013. Data analysis methods used in the study were multiple linear regression analysis, the classical assumption test, and test hypotheses. The result of the research show that the DPK, NPF, FDR, ROA and SWBI simultaneously affect the ROA. Data analysis methods used in the study were multiple linear regression analysis, the classical assumption test, and test hypotheses. The result of the research show that the DPK, NPF, FDR, ROA and SWBI simultaneously affect the ROA
- Research Article
- 10.29313/syariah.v0i0.2525
- Feb 16, 2016
In Indonesia now has many emerging types of Islamic Banking is growing now. Bank Syariah Mandiri, which is one of the Islamic financial institutions, which proved to be very good. In the installment savings Gold has a good reputation in managing customers' savings gold. Savings Bank Syariah Mandiri gold is called gold installment of BSM products. Formulation of the problem in this research is how the implementation of the marketing strategy in PT Bank Syariah Mandiri Ahmad Yana, how the number of customer financing murabaha installment of gold at PT Bank Syariah Mandiri Branch Office Ahmad Yani, how the analysis of marketing strategies Islamic Bank Madniri Branch Office Ahmad Yani of the number of customers of products murabaha financing installment of gold. The purpose of this study is to investigate the implementation of the marketing strategy of murabaha financing products gold installment in the bank Syariah Mandiri Branch Office Ahmad Yani, Total customer financing products murabaha installment of gold in the bank Syariah Mandiri Branch Office Ahmad Yani, and analysis of marketing strategies murabaha financing gold installment increase the number of customers. The method used is descriptive method is the method of describing a phenomenon, event, occurrence, happening now. The goal is focused on solving the problems as they are at the time of research conducted. In this case, it is to practice marketing strategy murabaha financing installment of gold by the Bank Syariah Mandiri and the effects on the increase in the number of customers. The results of this study concluded that the marketing strategy of Bank Syariah Mandiri, namely advertising, sales promotion, special events and experiences, individual sales, direct marketing, word of mouth marketing and interactive marketing.
- Research Article
- 10.30984/tjebi.v5i2.1143
- Dec 29, 2020
This study aims to determine the growth of the Sharia Commercial Bank Current Account balance and the nominal value of the BI-RTGS Islamic Banking 2015-2018 transactions, how the impact of the Sharia Commercial Bank Current Account balance at Bank Indonesia on the nominal amount of BI-RTGS Islamic Banking transactions. This research uses a quantitative approach with the associative descriptive method. The population and sample in this study are all Islamic commercial banks that have registered as BI-RTGS participants. The independent variable is the Sharia Commercial Bank Current Account at Bank Indonesia for the 2015-2018 period and the dependent variable is the nominal transaction value of the BI-RTGS Islamic Banking in Indonesia for the 2015-2018 period. The data analysis techniques used are the Classical Assumption Test, Individual Significance Test (t statistical test), and Determination Coefficient Test. The results of the Individual Significant Test (t-statistical test) show that there is a significant influence between the current account balance of Islamic Commercial Banks at Bank Indonesia on the nominal amount of BI-RTGS transactions for Islamic Banking in Indonesia.
- Research Article
- 10.21744/irjmis.v7n5.977
- Dec 29, 2020
- International Research Journal of Management IT and Social Sciences
This research was conducted to determine the effect of intellectual capital (VACA,VAHU, STVA) on the financial performance of Islamic banks in Indonesia. The population in this study were all 14 Islamic commercial banks in Indonesia. The sample used in this study met the criteria of 12 Islamic commercial banks using a purposive sampling technique. The data collection method uses secondary data in the financial statements for the period 2014-2019. The results of the multiple linear regression analysis show that value-added capital employees (VACA) have a positive and significant effect on the financial performance of Islamic banks in Indonesia for the period 2014-2019. Value-added human capital (VAHU) has a negative and significant effect on financial performance in Islamic banks in Indonesia, Indonesia for the period 2014-2019. Structural capital value-added (STVA) has a positive and significant effect on financial performance at Islamic banks in Indonesia for the period 2014-2019. Intellectual capital in banking companies can be used as a tool to increase company value so that it can continue to compete and can develop IC as a tool to increase company value so that it can continue to compete and become better.
- Research Article
- 10.1057/jeb.v7i2.1118
- Dec 30, 2011
Associated with existing theoretical review, this study aims to: (1) recognize and analyze the influence of service quality on customer satisfaction Islamic bank; (2) recognize and analyze the influence of service quality on customer loyalty Islamic bank; (3) recognize and analyze the influence of relational marketing to customer satisfaction Islamic bank; (4) recognize and analyze the influence of relational marketing on customer loyalty Islamic bank; (5) recognize and analyze the influence of customer satisfaction on customer loyalty Islamic bank. This study uses primary data. The population is Islamic bank customers in the city of Makassar. The sample of 300 respondents selected from 4 (four) of Islamic banks are selected purposively, that is (1) bank Muamalat, (2) bank BNI Syariah, (3) BTN Syariah, and (4) Bank Syariah Mandiri with Slovin formula then selected samples proportionally. By using analytical methods SEM (Structural Equation Model) results showed that: (1) service quality has positive and significant impact on customer satisfaction with loading factor 0.586 with probability 0.019; (2) service quality has no significant influence on customer loyalty Islamic bank; (3) relational marketing significantly influence customer satisfaction Islamic bank; (4) relational marketing no significant effect on customer loyalty; (5) customer satisfaction significantly influence customer loyalty. Keywords: service quality, relationship marketing, customer loyalty, customer satisfaction
- Research Article
- 10.31949/mr.v3i2.2348
- Nov 1, 2020
Banking plays a very important role in the country's economy. Financing of Islamic Banking certainly has non-performing financing. Worsening the NPF ratio means Syariah Bank has high level of financial problems. This research aims to analyze the influence of internal factors (asset and financing deposit ratio) and external factors (inflation and exchange) against NPF to Syariah Bank in Indonesia. This research used a secondary data sourced from Indonesian Bank in Januari 2011 to June 2018. With using Error Correction Model (ECM) this research's result shows that in the short term only FDR variable that has a significant impact on the NPF, while asset variable, inflation and exchange aren't influential. Then in the long term, asset variable and inflation influence significantly against Syariah Bank NPF, Whereas FDR variable and exchange aren't influential.
- Research Article
- 10.17358/jma.2.1.73-80
- Mar 1, 2005
At the present, Indonesia operate dual banking system that are conventional banking system with its interest rate runs side by side with the Islamic banking with the profit-sharing/non-interest system of its own. The development of Islamic banking should be based on market driven by driving the community demand that always considering the banking prudential principle. The development of Islamic bank will encourage the development of real sector as well because the basis of profit-sharing system is the activities of real sector, not from investment of other sector (non real sector), case in point the rate of obligation and/or the rate of Certificate of Central Bank. In general, community' s respond toward Islamic bank is good relatively that shown by the trend of Third Parties Funding and Financing to Deposit Ratio with low level of Non Performing Loan. This study assess the consumer's preference toward both conventional and Islamic Banking, in related with analysis of potency and development strategy of Islamic banking in Indonesia. The analysis of data by using qualitatively (descriptive) analysis, cross tabulation and logistic regression model. In general, community's attitude toward interest rate system still ambiguous, that are interest rate is contrary to ‘syariah of Islam‘, meanwhile in banking transaction they still use conventional system. The reasons that motivate consumer to adopt Islamic banking related to professionalism of bank, security and pleasure in doing transaction, strategic location and the implementation of syariah system. However, community still has difficulties to comprehend the technical term of Islamic banking. Thus, socialization and education process about economic system of Islam (syariah economic) designate necessary requirement in encourage the development of Islamic banking in the future.
- Research Article
- 10.14710/jsmo.v12i1.13425
- Jul 1, 2015
In this globalization era business competition is very tight. It does not only apply global business, but it is also feel on business competition in Indonesia. This applies to all areas of business, including in the field of banking specifically for syariah banking. Bank Syariah Mandiri present, perform, and grow as the bank that combine idealism with the business of islamic values that underlie its operations, and in the field of islamic banking bank the company sharia to be set hope up to have a good performance and attract people to use the services of islamic banking which is managed by bank syariah mandiri. The purpose of this research is to find out the effect of product differentiation, quality service, and brand image toward the purchasing decision. This research is descriptive research that describes the related objects to common purchasing decision. Population of this research is the residents all over Semarang who use syariah banking service at Bank Syariah Mandiri Semarang. Sample of this research is 100 respondents who use service at Bank Syariah Mandiri Semarang, taken by accidental sampling. The data is collected by spreading questionnaires and interview. The result of the research shows that all of independent variables (product differentiation, quality service, and brand image) have positively and significant affect purchasing decision of Bank Syariah Mandiri as dependent variable. It means that according to the consumers, the three independent variables are considered important to decide whether to purchase Bank Syariah Mandiri. Keywords: product differentiation, quality service, brand image, purchasing decision
- Research Article
- 10.31479/salj.v2i1.74
- May 31, 2018
Law No. 7/1992, the law No. 10 /1998 and the law No. 23/ 1990 actually has become a strong legal basis for holding syariah banks in Indonesia, although there are still some things that still need to be perfected, including the need for arranging and enhancements to the terms of the legislation regarding be syariah banks separately so that when there was a dispute in this relation with syariah banking can be resolved by reference to the applicable law. At the beginning which become the problems of the law for the settlement of disputes of syariah banking is about to be brought where the solution, because the Court did not use the syariah as the legal basis for the settlement of the matter, while under the jurisdiction of the Court when it according to Act No. 7 1989 only limited to judge things marriage, inheritance, guardianship, grants, endowments and shadaqoh. So then to anticipate emergency condition then established Convenient Arbitration Indonesia (BAMUI) established jointly by the office of the General Attorney ofthe Republic of Indonesia and the MUI. Keywords : The settlement of Disputes, Convenient Arbitration Indonesia
- Research Article
- 10.17358/jma.5.2.87-97
- Jan 1, 2008
The purpose of this research is for identifying market segment and customer behavior toward Islamic Banking and its marketing implications in all regions of DKI Jakarta. The research was conducted on August – October 2008 in East, West, North, South and Central of Jakarta. The survey was conducted by doing face to face interview and questionaires distribution to 120 proportional responden. The analytical tools applied are analysis of cluster, factor & descriptive and using SPSS version 11.5 as the statistic’s tool. The result of this research for segmentation aspect showed the characteristics and size of each market segment of Islamic banks. The market segment consists of syariah loyalist, floating mass and conventional loyalist. From this research, floating mass segment has been showed that this segment is the most potential segment among others in DKI Jakarta regions due to it has the largest target market compared to syariah loyalist and conventional loyalist segments. However responden with Islam as their religion are still priority target market for Islamic banks since floating mass responden have been collected from Islamic’s responden dominantly with employees and entrepreneurs as the occupations. Further, market segment will be analyzed in relation with customers’ category, region of geography, religion and occupation. In customer behavior side, customers preferences and information resources toward Islamic banks will be the important factors which could influence customers behavior when choosing Islamic banks. The four factors influence customers in choosing Islamic banks are building physical’s appearance, ATM network, variety of products and profit rate. Both results of market segmentation and consumer behavior toward Islamic Banking are important factors for Islamic Banking in formulating marketing strategy.
- Research Article
- 10.30743/akutansi.v5i1.484
- May 5, 2018
The development of sharia banking is driven by the existence of some communities to perform banking transactions or economic activities in general . This kind of bank is in line with the values and principles of sharia, especially free from usury, as well as the superiority of operational systems and its products which are stressing on the importance of morality, justice and transparency in the operational activities. Mudharabah deposit is one form of Islamic banking financing product which is a fund investment based on mudharabah contract or other contract s that are not contradictory to sharia principles . The withdrawal can only be done at certain time based on contract between sharia bank depositors or Syariah Business Unit. The purpose of this research is to analyze the effect of profit sharing rate on mudharabah deposit, 1 month Bank Indonesia interest rate, and inflation to mudharabah deposit amount. This research was conducted at BNI Syariah. The research method used associative approach while t he technique of data analysis using multiple linear regression analysis. The result of analysis shows that simultaneously variable of profit sharing amount of mudharabah deposit, interest rate of Bank Indonesia 1 month, and inflation have significant effect to mudharabah deposit amount. However, partially, only the profit sharing rate of mudharabah and inflation has significant effect on the number of mudharabah deposits. This is because of the customers motive in placing their funds in shariah banks are still influenced by the profit orientation.
- Research Article
- 10.29313/.v0i0.7819
- Aug 10, 2017
This study aims to determine the effect of Zakat Ratios and Profit Sharing Financing on Bank Soundness projected with CAR. The data used is derived from the annual financial statements of Islamic banking in Indonesia, from 2010 to 2015. The population in this study is the financial statements of 5 Bank Syariah and the number of samples taken as many as 30 data taken through purposive sampling. The research method used in this study is multiple regression equation, coefficient of determination, as well as tests conducted partially and simultaneously. The results showed multiple regression equation of the value of regression coefficient variable Zakat Ratio of 0.012, meaning that if the variable Zakat Ratio changes value and variable Profit Sharing is fixed then Bank Health Level will increase by 0.012. While the value of variable division coefficient of Profit Sharing amounted to 0.372, meaning that if the variable Profit Sharing value changes value and variable Zakat Ratio fixed then Bank Health Level will decrease by 0.372. The amount of variable of Bank Health Level can be explained by Zakat Ratio variable and Profit Sharing by 19.1% while the remaining 88.9% is explained by other factors not examined. Simultaneously there is significant and significant effect between Zakah Ratio and Financing of Profit Sharing on Bank Health Level. And partially there is no significant effect on the variable of Zakat Ratio to Bank Health Level, but the variable of Profit Sharing influential and significant to Bank Soundness
- Research Article
- 10.47896/je.v14i2.232
- Jan 1, 2013
This study purposed to describe, explain and know management practices in West Sumatra particularly Islamic Banking owned by the goverment. The study population comprised 4 Islamic Bank are goverment-owned: BRI Syariah, BNI Syariah, Bank Syariah Mandiri and Bank Syariah Nagari, using descriptive statistic as a tool of analysis. The result showed that Islamic Banking is mainly state-owned Islamic bak in West Sumatra has been implementing management practices but has not been fully impelmented optimally.
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