Continuous Quality- Instructional Improvement through Implementation of an Internal Quality Assurance System

Abstract

This study aims to analyze and find out about continuous quality-instructional improvement through the implementation of an Internal Quality Assurance System (IQAS). This is important, considering the instructional as the core bussines of higher education are very complex; starting from student characteristic, instructional design, learning process, evaluation, fulfillment of graduation standards, facilities and human resources. This research uses a qualitative approach with case study design at Nusantara Islamic University. Data was collected through direct observation, documentation study, and in-depth interviews. The results of study show that: Improving the quality of instructional can be done continuously through the implementation of IQAS. Improving the quality of instructional is an ongoing process through the one-year IQAS Cycle, which consists of seven stages, namely: instructional standard setting, instructional implementation, monitoring, self-evaluation, internal quality audits, formulation of corrections, and quality improvement to improve instructional service and student satisfaction as internal stakeholders.