Abstract
The purpose of this study is to analyze the design and implementation of CPI in the bank, to identify the benefitsand develop a better understanding of CPI impact on banking competitiveness, to build processing bank system(PBS) effectively. The study analyzed and improved the CPI theoretical from some aspect of the core ideas,theoretical system, and its applications. Then it proposed a conceptual model of process improvement: CPI-PBShybrid deployment model. LSS was applied as the main tool of CPI to build PBS dynamic optimization systemand provided an empirical example of how CPI constitutes better performance. Through analysis, the researchdrew some conclusions as below. 1, the application of CPI theory to service industries has a good effect, but itshould seriously consider the applicability and feasibility. 2, the process improvement in commercial banks is adynamic, continuous forward process, and it can get a good synergy effect that the strategic integration of CPItheory and PBS thinking. 3, to realize the strategic goal of PBS, LSS alone was not enough. It should integratethe concept, model system of CPI with the theory and methodology of LSS. Then it found out the difficulties andcountermeasures of application of CPI to management banks.
Highlights
The global economy and finance tend to integrations
Continuous Process Improvement (CPI) is a proven efficient methodology in Department of Defense (DOD) (Person, 2007) and it has been adopted successfully in the management of all types of processes to manage the rapid changes in our global environment (Componation and Farrington, 2000; Ferguson et al, 2007; Friesner et al, 2009; Han et al, 2008; Kalb and Masson, 2002; Lewis, 1999; Linnean III, 2007; Malheiros et al, 2008; Person, 2007; Plamer and Ingrassia, 2005)
When we surveyed the application of CPI theory, we found that most research usually focused on the military affairs or medical problems, and it seldom discussed business performance from the viewpoint of the service industry, especially in banking services, which is the most critical topic in service operations
Summary
The global economy and finance tend to integrations. It is the trend of the Chinese integration into world financial markets. In order to realize PBS effectively, the commercial banks require Continuous Process Improvement (CPI) to conform to the current financial deepening and the international trend, so as to enhance their core competitiveness. The research explores the development of domestic and foreign commercial banks PBS It analyzes and improves the CPI theoretical from some aspect of the core ideas, theoretical system, application tools and procedures. The paper combines the theory of CPI and the think of PBS to propose a conceptual model: CPI--PBS hybrid deployment model It uses the methodology of LSS as the main application tool of CPI theory. It investigated how to gradually strength the various departments operation and enhance internal control mechanisms of the banking sector It analyzed the applicability and feasibility of the application CPI to build and develop PBS.
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