Abstract
Purpose – The objective of this article is to identify and analyze critical factors in the development of continuous improvement (CI) activities in Brazilian companies.Design/methodology/approach – A conceptual model of the relationship between practices and results was tested to identify the critical factors using a survey conducted in 46 industrial companies. Non‐parametric tests were used to test some hypotheses developed based on the literature.Findings – The results indicate the importance of staff training in problem solution tools, incentives for suggestions, face‐to‐face communication and regular shop floor visits such as critical factors for the success of continuous improvement activities (CI). Operational practices of CI contribute to company performance in relation to improvements in productivity, quality, lead time, cost, customer satisfaction and development of employees’ skills to solve problems.Research limitations/implications – Although the detected constructs are fairly accurate, they a...
Published Version
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