CONSUMER ADOPTION OF INTERNET BANKING IN SRI LANKA

Wasantha Premarathne,M.M Gunatilake

doi:10.21474/ijar01/2142

Abstract

23Nov 2016 CONSUMER ADOPTION OF INTERNET BANKING IN SRI LANKA Wasantha Premarathne and M. M. Gunatilake. Department of Management and Finance, Kotelawala Defence University, Ratmalana, Sri Lanka. Department of Economics, University of Kelaniya, Sri Lanka.

Highlights

Application of information and communication technology, concepts, techniques, and policies of banking services have become a subject of fundamental importance and a prerequisite for local and global competitiveness
The advancement in technology has played an important role in improving service delivery standards in the banking industry; yet, the usage of Internet Banking (IB) in Sri Lanka is stillat the minimum, compared tothe increase in the number of Internet users (Weerasekara, 2011).Despite the recent improvements in IB, some constraints, mainly security related issues and certain other factorshave made some individuals reluctantto adopt IB
Some analysts argue that IB has revolutionizedthe modern banking industry.Carlsonet al. (2000) point out that some banks haveutilized the Internet as adding another delivery channel of remote banking to existing channels such as automated teller machines (ATMs) and telephone banking

Summary

Introduction

Application of information and communication technology, concepts, techniques, and policies of banking services have become a subject of fundamental importance and a prerequisite for local and global competitiveness. The advancement in technology has played an important role in improving service delivery standards in the banking industry; yet, the usage of IB in Sri Lanka is stillat the minimum, compared tothe increase in the number of Internet users (Weerasekara, 2011).Despite the recent improvements in IB, some constraints, mainly security related issues and certain other factorshave made some individuals reluctantto adopt IB. The number of Internet users, trust, and security are the main factors influencing IB adoption by the customers.

Results

Conclusion