Abstract
Compares the level of information system (IS) effectiveness in two groups of small businesses that have implemented ISs: those with vendors providing consultancy services and those with separate consultants and vendors. The first finding is that small businesses with vendors providing consultancy services have more effective information systems (in terms of user satisfaction, organizational impact, and overall IS effectiveness) than small businesses with separate consultants and vendors. The second finding is that vendors who combine a consultancy service with the provision of hardware and software solutions can provide the same level of consultant effectiveness and better vendor support to small businesses as compared to separate consultants and vendors. Further analysis shows that the level of vendor support has a positive effect on user satisfaction and overall IS effectiveness. >
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