Abstract
AbstractComprehensive organizational-level information management (IM) performance assessment has the potential to improve IM performance in construction organizations. However, the organizational-level IM components and key performance indicators (KPIs) to measure each component are not adequately developed in construction IM literature. This paper proposes an organizational-level IM framework, which identifies the IM components, IM activities, and KPIs required for comprehensive organizational-level IM performance measurement in construction-owner organizations. The eight IM components (IM processes, ICT resources, practice resources, people resources, IM inputs, IM outputs, IM constraints, and IM objectives) are developed and defined on the basis of the analysis of 55 documents related to IM frameworks published from 1990 to 2010 inclusive. In addition, a total of six IM activities and 40 lagging and leading KPIs are developed and defined on the basis of the analysis and synthesis of IM characteristics...
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