Constructing a theory-informed workplace design framework: co-design case study for knowledge work environment satisfaction improvement

Abstract

ABSTRACT Addressing work environment design methods has become increasingly important due to pandemic-induced changes in the ways and locations of work. This research addresses work environment design through a theory-informed workplace design framework to study the co-design process, the impact of spatial atmosphere on workplace experience and satisfaction, and infrequently studied spaces, i.e. meeting rooms and breakout areas. This case study is based on co-design methods, a workplace design intervention study and its evaluation. Comprehensive design is addressed through analytical dimensions of design, i.e. instrumental, symbolic, aesthetic and perceived dimensions of atmosphere and affordances. Furthermore, the spatial experience is explored through need-supply fit theory and workplace satisfaction. The pre-design results showed that employees have distinct design preferences based on perceived and analytical dimensions for technical, hybrid and creative meetings and individual work and recovery events. The workspace interventions were designed using the design information gathered from the co-design process; the changes implemented in intervention spaces increased employee satisfaction towards them. The study’s methodology contributes to establishing a theory-informed workplace design framework supporting user-centred workplace design and evaluation and indicates a role for spatial atmosphere in need-supply fit formation.