Conflict mediation in business management

Abstract

Human coexistence is marked by conflicts, of the most diverse types, since the dawn of humanity. In the business environment it is no different, because there are also conflicts. At the organizational level, managers, in addition to the challenges of leading and leading teams, directing them to obtain positive results, have to face the controversies that arise in labor relations, both internally and externally, being necessary, in most cases, to resort to judicialization of disputes. Therefore, conflict mediation presents itself as a consensual mechanism in the resolution of disputes that arise in corporate entities. For this reason, this article brought up the issue of great scope, for which it elaborated as a guiding question as the basis of this research: how to introduce the institute of mediation in the business context to resolve the conflicts that arise there, promoting social pacification without the need to of judicialization of part of the disputes? To answer this question, the purpose of this article is to demonstrate how to use an alternative dispute resolution mechanism other than state jurisdiction and build a more peaceful environment. In this way, encouraging the birth of a new culture no longer focused on litigation, but on dialogue and consensuality in corporatist relations. For the development of this study, bibliographic research was adopted as a methodology, including articles, doctrines, internet sites, in short, reflections from other authors with several publications on the topic addressed, but all with different views, but with similar objectives. Finally, it was concluded by briefly demonstrating the importance and advantages of mediation in the business environment, as well as its main and relevant aspects involving mediation and conflict within the business, as well as in society in general.