Conflict Management Behaviors of Welfare Practitioners in Individualistand Collectivist Culture

Abstract

Abundant studies on conflict management behavior are done in Western countries, and samples chosen lean toward business settings. This study tries to understand whether conflict management behaviors of welfare practitioners in eastern and western countries were different. Three hundred and seventeen respondents came from Sydney and Hong Kong. The Rahim's (1983) ROCI-II was adopted for measurement. Results show that among five conflict management modes, respondents from Sydney and respondents from Hong Kong were different in integrating and dominating mode of conflict management behavior. Implications for social work administration in relation to conflict management are discussed.