CONFLICT MANAGEMENT AT THE ENTERPRISE

Abstract

Any socio-economic system is impossible without conflicts, but they can have both constructive and destructive results. That is why the issue of conflict management at the enterprise is relevant. The purpose of the article is to develop an algorithm for conflict management at the enterprise.
 The following methods were used to implement the goals of the article: the information on the definition of the concept of conflict was analyzed and synthesized, and it was established that some authors consider conflict as a negative phenomenon, others as a neutral phenomenon, and still others as a phenomenon that can lead to both positive and negative results Using a logical approach, it was determined that the process of conflict management should take place at the enterprise level as an activity to create conflict management technology, conflict-related competence of employees and other actions to ensure conflict prevention. In the course of the research, the synthesis method, the graphic method and the systematic approach to the formation of conflict management algorithms were also widely used.
 In the article, the conflict management algorithms at the enterprise were further developed, which, unlike the existing ones, were supplemented with a conflict diagnosis phase (for the level of the actual conflict) and an expansion of the content of the algorithm phases at the enterprise level.
 The proposed improvements will stabilize conflict management processes at the enterprise and determine a certain procedure for this process.
 The obtained results, consisting in the development of an improved conflict management algorithm at the enterprise, allow for further research on the development of the conflict management system and the mechanism of formation of conflict-related competence of the enterprise's employees.