Conflict Competence of Pharmacy Students

Abstract

Conflict competence is an integral component of the professional competence of pharmacists and an important characteristic of them as specialists. However, nowadays an insufficient attention is paid to the study of the pharmacists’ conflict competence specifics, and the developed general recommendations for the prevention and regulation of conflict situations do not always take into account the specific conditions that have developed in the pharmaceutical market. The aim of the work is to study the specifics of conflict competence of pharmaceutical students at the stage of professional training in order to develop recommendations for its development. In the empirical study, it was found that the most pronounced personality trait of the tested pharmaceutical students is "Conscientiousness", they are characterized by high motivation and persistence in their attitude to goals and actions. The level of readiness for negotiations and conflict resolution, as well as the level of empathy, is average in the majority of respondents. Pharmacy students, unlike psychology students, have a lower degree of extroversion, empathy for children, for characters in works of art, and for strangers or unfamiliar people, and in a conflict situation, they often resort to compromise. With the help of correlation analysis, the relationship between personality traits and behavior strategies in conflict was revealed. Subjects with the personality trait "Friendliness" in a conflict situation choose the adaptation strategy and avoid rivalry, with the personality trait "Conscientiousness" in the conflict choose the response strategy "Compromise". Ways to optimize the development of conflict competence at the stage of professional training are revealed.