Abstract
In educational organizations, numerous employees with diverse personalities, perceptions, and ideologies interact, often leading to disagreements that may escalate into conflicts. An effective leader should not shy away from conflicts but instead, adopt a communication system to manage them for the organization's benefit. Additionally, conflicts can be an opportunity for professional development for both the leader and the educators. This study deciphers the concept of conflict, its forms, and its sources. It demonstrates that conflicts are not solely negative but can have positive impacts, functioning as a condition for the professional growth of teachers and administrative staff. It also shows how establishing a communication system can contribute to effective conflict management. Lastly, through a case study, the role of leadership in fostering communication for the betterment of educational institutions is highlighted.
Published Version
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