Abstract
The question of how organizations engage with their stakeholders has seen increasing investigation in recent years, with public relations researchers examining the concept of engagement from cognitive, affective, and behavioral perspectives (e.g., Dhanesh, 2017; Jelen-Sanchez, 2017). This study examined the engagement of university alumni with their alma mater, with data collected from qualitative interviews, a pilot survey, and a main survey. Results identified three dimensions of alumni engagement: instrumental, communicative and affective, and confirmatory factor analysis supported this three-dimensional structure. Structural equation modeling showed that, while conversational voice was conducive to alumni engagement, openness and assurances of legitimacy did not exert any significant impacts. The findings offer concrete ways in which universities can better engage with alumni, as well as conceptual and methodological ways in which public relations scholars might continue to refine the notion of engagement between organizations and their publics.
Published Version
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