Conceptual Model on the Impact of Organizational Memory on Organizational Performance

Abstract

Organizational memory and knowledge management are the two topics have grown in importance for businesses and academics over the past few years. Organizational memory is the important asset in organizations, which records the organization's history, can impact present activities. Organizational memory integrates all kinds of organizational knowledge. Organizational memory is also considered as the means by which previous knowledge is brought to bear on present activities, thus resulting in higher levels of organizational performance. According to the review of organizational memory contents, this paper provides four organizational memory constructive factors. According to the review of organizational memory process, this study provides three organizational memory dynamic factors. On the basis of organizational memory factors, this study proposes a conceptual model on the impact of organizational memory on organizational performance. The model shows that organizational memory can impact on organizational performance by supporting the coordination of organizational memory constructive factors and organizational memory dynamic factors.