Abstract
Wakalah Zakat is a policy of zakat money refunds administered by zakat collection centres known as Pusat Pungutan Zakat (PPZ) to entities that pay zakat to PPZ. The purpose of this research is to examine the wakalah zakat concept and its implementation; to examine the problems faced by individuals who engage in this programme; and to make recommendations on how zakat institutions can improve the programme in order to accomplish the primary goal. A quantitative approach was utilised to target a subset of the people served by the programme. The following recommendations are based on the evaluation of findings and considerations: (1) diversify resources for digital transformation and to stay current with technology by creating an online platform and leveraging blockchain technology; (2) adopt a motivational model by eliminating re-application each year and rewarding participants with occasional gifts and prizes; and (3) invest more resources in public awareness and stakeholder building.
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