Comprehensive Psychological Analysis of The Features of Emotional Burnout Among IT Specialists: The Ukrainian Labor Market

Abstract

The article includes an analysis of the symptoms (occurred at the stages of formation) of emotional burnout of IT workers in the labor market of Ukraine in accordance with experience in the profession, type of programming - BackEnd, FrontEnd and kind of work organization involving absence and presence of communication with the client within the project. The use of the method of Victor Boyko determined the symptoms of emotional burnout. The study involved 75 programmers, divided into three groups based on the duration of professional experience including up to 5 and 10 years, and more than 10 years. The study revealed the opposite trend between work experience and the main symptoms of emotional burnout occurring at the already formed stage and the phases of “resistance” and “exhaustion” marked by the decrease in the percentage of formed symptoms and increase in the percentage of symptoms at the stage of formation. The FrontEnd group demonstrated the most pronounced symptoms of emotional burnout as a manifestation of the simplification of emotional emphasis in the profession. The BackEnd showed the symptoms of emotional burnout as a manifestation of the simplification of professional responsibilities. The severity of symptoms of psychosomatic and psych vegetative disorders and self-dissatisfaction occurred in the FrontEnd group at the stage of symptoms formation of emotional burnout. The research did not show the already formed symptoms in this group. The project revealed a higher percentage of symptoms of emotional burnout in the phases of "resistance «and "exhaustion" in the group having no communication with the client, than in the group with communication with the client.