Abstract
Abstract Introduction: Competency-based training tools are specifically utilized to improve the effectiveness of training programs in the health-care sector. For enhancing communication skills in the health-care sector, a framework of assessment, making, and grading has to be well performed and has to be need-based. The set of actions conducted as the framework of designing and making the rubrics for grading purposes and utilization of the same as application aspects in the health-care sector are performed as a training tool development. Methods: By literature search and by application-based objectives which are performed in a focused manner, the validated tool of rubrics was designed for grading purposes for training the health-care professionals. The parameters were used as a qualitative tool to analyze the data for soft-skill development purposes. Results: The framework was structured as application aspects to enhance the soft-skill development of health-care professionals. The seven-step method of designing and developing the rubrics was constructed for enhancing the effectiveness of the communication skill sets as training and development tools in the health-care sector. Discussion: It was found that after the training and continuous monitoring, the usage of rubrics was successfully implemented which showed some benefits such as self-discipline improvement with a positive attitude, increased awareness and morale, improvement of inter-human relations, and improvement of the internal communication processes. Applications: To improve the working environment and to enhance the motivation of staff who are working in a hospital and health-care organizations, the training tools are considered as value-added activity. Conclusion: The learnings are to be put into practice as it is a necessity. Practices are to be executed to provide satisfaction to the client or the customers.
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