Abstract
People are the most important asset for a service firm. Internships could be used as a good source for identifying potential talent in hospitality firms. Internship experiences could be used for creating memorable experiences as an employee and as a potential customer. The study assesses internship experiences of interns in UK and India. Internship experiences have been compared on content of the training, mentorship, hygiene factors, rewards and recognition. A model for managing internship experiences for interns in hospitality industry is suggested. The paper has policy implications for training and recruitment directors in hospitality industry and academic institutions.
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