Abstract
As an aging population increases the demand for medical care, hospitals will have to increase the number of medical equipment and examiners to cope with the surge in demand for medical tests due to increased dependence on diagnostic equipment. However, doctors have different abilities and patients have a variety of diseases. Therefore, less skilled physicians cannot serve patients with complex diseases and need to consult jointly with more skilled physicians. This paper considers the influence of setting the service ability of physician system separately, studies the waiting time and queue length of patients in two systems with and without specialized physicians, and optimizes the configuration mode of physicians. It is found that when the consultation rate is higher than the threshold value, the optimal decision under the condition of not overloading is not to set a specialist. When the consultation rate is below the threshold, a specialist is appointed.
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