Abstract
The development of the industrial revolution 4.0 in manufacturing has changed conventional business processes to become automated, especially in the furniture sector. The constraints faced by the furniture manufacturing industry are that producers do not have a reporting tool that estimates how many products to sell, goods produced do not match their needs and stock errors. Therefore, the process of extracting needs is an important phase in the development of information systems because it determines the final outcome of the program. The research aims to define system requirements, so that it can help the decision-making process based on real-time data. This study describes the use of system planning techniques in the form of collaborative techniques, observational techniques and contextual techniques, which are combined with the Wellsandt evaluation criteria and measured using the low, medium and high scales. The results of this study are the acquisition of any business process areas that have a high level of difficulty to be prioritized and described in the form of a spider diagram. Implication of this research is that requirements can be used by developers to prioritize areas of business processes that must be improved in making decision support systems.
Highlights
The industrial revolution 4.0 in manufacturing is developing rapidly, changing conventional business processes to become automated [1,2]
This study aims to compile requirement elicitation: x Identify requirement elicitation techniques needed in the production business area. x Ordering the interests of the production business areas that need to be prioritized. x Identifying problematic areas of the furniture production business
The formulation of research questions is determined as follows: Question 1: What are the production business areas that often experience problems? Question 2: How important is requirement elicitation techniques to solve problems in the production business area? Question 3: What are the business areas that must be prioritized in overcoming problems?
Summary
The industrial revolution 4.0 in manufacturing is developing rapidly, changing conventional business processes to become automated [1,2]. This development is needed to facilitate human work, especially communication and monitoring [3]. Initial business processes that run in a company or organization can be modelled in requirement elicitation. The business processes running in the company have been set manually based on the rules and procedures that have been implemented in the organization.
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