Abstract
Achieving high competitive advantage through Information and Communication Technologies (ICT) has never been easy without proper management and appropriate utilization of ICT resources. Therefore, the statistics suggested that ICT project failures are very common in the organization due to several reasons; it fails to deliver the required objectives of investment, inaccurate budget planning, lack of risk management plan and time overrun are some basic reasons for an ICT project’s failure. To overcome these issues, recently ICT decision makers are emphasizing more on ICT project’s evaluation rather than investment. The practitioner broadly categorized the evaluation techniques in post and pre evaluation methods, which is further divided into measuring the return from financial and non-financial perspectives. The main purpose of this paper is to provide a comparative analysis on ICT investment’s evaluation, their categories based on pre and post evaluation. Thus, the paper offers an extensive literature review that can help ICT decision makers and organizations to better select the evaluation techniques available, where integration of multiple techniques can further improve this process
Highlights
Several studies have been conducted to discuss the issue of measuring Information and Communication Technologies (ICT) impact on organizational performance
Numerous approaches proposed for evaluating ICT investments were found [4], [5], [17], [19], [21]
Researchers categorized ICT investment evaluation methodologies with different perspectives such as; financial, non-financial, multi-criteria dimensions found in literature review [3], [22]–[24]
Summary
Several studies have been conducted to discuss the issue of measuring ICT impact on organizational performance These studies have proposed many methods, amongst which the most widely used are techniques which can evaluate the cost benefits with limited factors, or portfolio management methods which are specially constructed to provide preevaluation for new investments. Despite the fact that the research conducted in this study, is purely based on postevaluation, it is important to measure the nonfinancial values produced from particular ICT projects Another technique to support ICT investment in an efficient way is to develop a proposal through an ICT portfolio management method. The proposal-based techniques focus on business and technology domains and they make possible analysis using risk and sensitivity analysis based on previously implemented projects [2] Another technique is the multi-dimensional approach which addresses assessment criteria differently from other methods, and is considered an important development in the field of measuring
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