The Role of ICT Projects in Enterprises: Investments, Benefits and Evaluation

Abstract

The enterprise’s dependency on Information and Communication Technologies (ICT) resources is essential, which cover their several business and operational activities. Enhancing operational capabilities, advancing working environment, and improving employees skills are major benefits provided by modern ICT resources. The real pressure is on organizations to upgrade the ICT infrastructure with latest development to compete in the market. This research investigates the role of ICT projects in an organization from investment, benefits and evaluation perspectives. Based on the literature review, the conceptual framework proposed to understand the relationship between ICT project’s investments, benefits, and evaluation. The main purpose of this study is to investigate the approach of enterprises toward ICT investments. Moreover, to understand the type of ICT evaluation strategies that practicing by organizations. Therefore, the proposed framework is applied and validated through multiple case studies to confirm the list of variables collected from literature review. The conducted investigation will help to certify the findings of literature review through selected case studies. The analysis of responses presented in different format to understand the current role and status of ICT projects; investment, benefits and evaluation performed in different organizations. The outcome of this study will addresses substantial factors and offers references for the organization to build their ICT investment and evaluation model. The type of ICT investment, benefits, and measurement models extracted in this research can act as a reference for the organization to develop their own ICT investments policies.