Abstract
Significant research has been conducted on the similarities and differences in back-channel communication between different languages, such as Japanese and English. Recently, interest has grown in examining the back-channel communication between speakers of different target languages. This study investigates the use of back channels between mainland Chinese and Malay speakers. This study aims to identify and compare the use of these back channels to improve our understanding of intercultural communication dynamics. Ten Malay and ten Chinese female students from higher education institutions in Malaysia participated in this study. Conversations were recorded and analysed. Both similarities and differences were identified in the use of verbal and non-verbal back channels between Chinese and Malay speakers. The study highlighted specific cultural nuances that affect back-channel communication, which can influence how cues are interpreted and responded to in intercultural settings. Insights gained can help reduce misunderstandings and improve communication efficacy between speakers of these languages. The findings provide valuable insights into intercultural communication dynamics and contribute to the field of language teaching by integrating cultural nuances into foreign language curricula. This approach can enhance learners' communication competence by making them more aware of culturally specific back-channel cues.
Published Version
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