Abstract
The Malcolm Baldrige National Quality Award (MBNQA) criteria are used by many organizations throughout the world as a guide to enhancing the quality of manufactured goods and services. This study seeks to determine if these criteria are perceived to be of equal value to quality control managers in the countries of India, Mexico, and the United States. An empirical study of more than 500 firms was used to sample quality manager perceptions on quality management practices, based on the MBNQA criteria. The results of this comparative study reveal a number of similarities and differences in the perceptions of the value of nine different quality criteria constructs.
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