Abstract
The article examines the problems and challenges that e-governments in the European Union’s member states face during the 2012-2020 period. In this regard, the possible sources of data for benchmarking are presented. The main methodological issues in the formation of indicators and indices for measurement and evaluation are presented. An analysis of the general e-government development index (EGDI), which is being developed by the UN, has been proposed. The analyses are divided into several parts: for countries worldwide, for EU countries and Bulgaria in particular. The respective average values and forecasts for the future period are presented. The main trends are shown, based on the analyzed data with an emphasis on the possibilities for expanding electronic services and digitalization.
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