Abstract
Government and business with a prime interest of consumer satisfaction. Consumer protection has been a part of the responsibilities of the rulers in India even before independence. But a formal consumer protection law, which purely focuses on consumer protection, was enacted in the year 1986. The digital age has led to a new era of commerce. Digitization has provided easy access, a large variety of choices, convenient payment mechanisms, improved services and shopping as per convenience etc. This led to the need for formulation of a new bill namely the consumer protection bill, 2018 which passed in the year 2019. The New Act 2019seeks to replace old Consumer Protection Act, 1986. The new act eliminates the odds of old act and provides benefits like transparency of e-commerce companies, e-filing of complaints, e-commerce restrictions on misleading advertisements etc. This paper makes an attempt to compare both the 1986 as well as the 2019 acts,
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