Comparative analysis of AHP, FAHP and NeutrosophicAHP based on multi-criteria for adopting ERPS

Abstract

Management business has successfully forced enterprises to rebuild its process andadopt technology that help in integrating all process across different departments, analysisinformation in real-time, improve decision-making. ERP is a key information system for thesepurposes. There are many criteria in choice ERPS based on enterprise and application. Hence,there are many consulting firms with huge number of experts and technicians in carrying outanalysis, evaluation ERPs and supporting IT-department in enterprises in selecting suitableERPS. As many systems are semi-similar in features or semi-suitable for specific organizationwhich leads to confusing decision making. Hence, using Multi-criteria decision method(MCDM) is essential. Using decision-making tools doesn’t mean missing data or informationabout what decision is made for. But sometimes more information creates a confusingdecision as in this case-study. The case-study covers two main folds; it provides proposedcriteria of ERPS adoption and studies their weights, then decision making process that isestablished by AHP, FAHP and Neutrosophic-AHP. It compares between the results of theseapproaches and measures the priority/weight effect of adding sub-criteria. This studyprovides a comparative analysis of AHP, FAHP and Neutrosophic-AHP. This papercontributes in emphasize the accuracy of Neutrosophic set in decision making. It alsoemphasizes on importance of using multi-criteria (criteria and factors) in designing decisionmodel special in information system that have many factors for one aspect. The paper alsocontribute in ERPS field by providing criteria that help decision maker board in adoptingERPS cares on enterprise's culture, vision and business processes.