Abstract
Systems are investing in workers who come from the communities they serve to meet patient needs that extend well beyond clinic walls.
Highlights
Claude Clements has spent most of his life living, working, and serving in and around the Southwest Philadelphia, Pennsylvania, neighborhood he calls home
He left to go to college in Tennessee for a couple of years but came back to Philadelphia and finished his undergraduate degree at Temple University
“They serve as the intersection point and advocate for our patients between the formal health care system and legal, food, housing, and behavioral health services
Summary
Before COVID-19: Philadelphia’s IMPaCT community health workers, such as Orson Brown (right), visited patients, including Walter Briggs (left), in their homes. Most visits take place virtually but workers continue to help patients navigate the same challenges. Systems are investing in workers who come from the communities they serve to meet patient needs that extend well beyond clinic walls
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