Abstract
The paper, devoted to the communicative competence development, regards it as the key element of professional competence. Modern specialists in any sphere of professional activity need the necessary information and communication skills (i.e. the ability to use the principles of busyness communication for planning and analysis, goal-setting, choosing strategies, understanding the partners’ intentions and modifying the communication ways). The author highlights the labor market requirements to communication skills of the higher school graduates, and insists on introducing the theoretical and practical methods of communication competence development into the educational curricula. The paper specifies the aspects of perception and reflection in interpersonal contacts, and describes the group training methods with the main emphasis on such collective forms as role plays, group discussions, and training sessions. The outlines of the training program in business communication are given along with its approbation results including the improvements in students’ self-assessment, group communication, feelings, moods, activity, self-control in conflict situations, etc.
Highlights
The paper specifies the aspects of perception and reflection in interpersonal contacts, and describes the group training methods with the main emphasis on such collective forms as role plays, group discussions, and training sessions
i.e. the ability to use the principles of busyness communication for planning and analysis
with its approbation results including the improvements in students' self-assessment
Summary
Современным специалистам независимо от сферы деятельности необходимо обладать навыками работы с информацией; знать особенности коммуникативной среды; уметь использовать принципы делового общения при планировании и анализе своих действий; определять цели и стратегии контактов; учитывать намерения и способы коммуникации партнеров; менять по мере необходимости собственные речевые тактики и стратегии и т. Д. В профессиональной подготовке выпускника вуза следует учитывать требования, которые предъявляются рынком труда к коммуникативным умениям и навыкам специалиста, и широко внедрять в образовательный процесс наиболее продуктивные методики теоретического и практического усвоения и развития коммуникативной компетенции. Авторами обозначены аспекты восприятия и рефлексии при межличностных контактах, описаны групповые методы обучения видам, способам и приемам коммуникаций. Представлено краткое содержание разработанной программы тренингов делового общения. Д. Ключевые слова: коммуникативная компетентность, процесс коммуникации, групповые методы, коммуникативный тренинг, восприятие, рефлексия
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