Abstract
This study is a critical analysis of the components of a communication skills training program designed to increase the quantity and quality of nursing aides' (N = 126) verbal interactions with residents with dementia (N = 125) during care routines. Training included a didactic in-service, one-on-one, criterion-based training during care interactions, the use of memory books, and a staff management system. Results indicated that this communication skills program significantly improved nursing aides' effective skills (p > .001), effective instructions (p > .01) and manner of communication during care interactions with residents. One-on-one performance training and feedback was required to master and maintain skill use 3 months beyond program termination.
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