Do communication skills of oncologists improve by establishing evidence?

Abstract

Abstract In addition to verbal communication, non-verbal communication has a significant effect on the impression of a recipient such as trustworthiness. As a way for oncologists to learn communication skills, a communication skills training (CST) program in small groups, including lectures with textbooks and videos, role-plays and peer discussions, has been proposed. CST programs have been shown in randomized controlled trials and systematic reviews to be effective in reducing psychological stress in patients and improving communication skills of oncologists, and is recommended in the American Society of Clinical Oncology Consensus Guideline. In Japan, a CST program and a train-the-trainer program were adopted as a commissioned project of the Ministry of Health, Labor and Welfare after the cancer control basic law was enacted in 2007 and implemented for 10 years. Currently, the Japan Psycho-Oncology Society and the Japanese Society of Palliative Medicine are collaborating to conduct CST continuously. In the last 12 years, about 1,500 oncologists have completed the CST program and about 210 facilitators have completed the train-the-trainer program. Further implementation strategies in order to enhance participants’ motivation are needed in the future.