COMMUNICATION BARRIERS IN THE PROFESSIONAL ACTIVITY OF A SOCIAL WORKER

Abstract

The article analyzes the communicative barriers as obstacles for the effective professional activity of a social worker, since establishing interpersonal interaction between a professional and a client is one of the main tasks of a social worker. The purpose of the article is to analyze the peculiarities of communicative barriers and their impact on the professional activities of a social worker. Working out scientific material was carried out with the methods of analysis of sources, synthesis, generalization. The article presents the essential characteristic of communicative barriers. The communicative barrier is an absolute or relative obstacle to effective communication that is subjective or actually present in situations of communication, the reasons of which are motivational-operational, individual psychological, socio-psychological peculiarities of the interlocutors. The causes of communicative barriers can be: different competence of interlocutors, selective listening, subjective judgments, reliability of information sources, filtering of communicative signals. Different approaches to the classification of types of communication barriers are considered. The classifications of communicative barriers were offered by H. Andreeva, B. Parigin, L. Orban-Lembryk, V. Kruchek, A. Sokolov, I. Zubkova. The main types of communicative barriers are described: psychological, technical, linguistic, semantic, stylistic, social, logical. It can be argued that the basis of various classifications of communicative barriers is most often the theoretical analysis of possible causes and factors that provoke the emergence of communicative barriers. In the article we presented own typology of communicative barriers, which involves the division of communicative barriers into linguistic, psychological and social. The ways of overcoming communicative barriers are offered: compliance with the rules of concreteness, control of non-verbal signals, feedback, individual approach.