Communication Apprehension and Coping Strategies of the English Language Learners: Basis for Interactive Activities Enrichment

Abstract

Communication apprehension is an uneasiness experienced by all individuals, especially when speaking. Meanwhile, coping strategies are approaches people use in dealing with anxiety. This study determined the level of communication apprehension and coping strategies of the BSED-English major students of the College of Education (CED), Jose Rizal Memorial State University-Tampilisan Campus. The researchers used the descriptive survey method utilizing the survey-questionnaire checklists. The first instrument was adopted from McCroskey's (1981) cited in Diane (2015) Personal Report of Communication Apprehension 24 (PRCA-24). The other one is the validated researchers-made survey statements comprising 30-item statements categorized as strategies for overcoming communication apprehension in group discussions, meetings, interpersonal conversation, and public speaking, with a Cronbach's alpha value of >0.70. The researchers also adopted McCroskey and Richmond's coding and scoring system, weighted mean, and frequency count. Results show that most of the English major students in JRMSU-TC have a moderate level of communication apprehension. Further, there is a difference in the level of communication apprehension when grouped according to group discussion, meetings, interpersonal communication, and public speaking, as well as in the overall weighted mean. Therefore, there is a difference in the level of communication apprehension of the BSED English major students when grouped according to year level. In terms of coping strategies, students used the following strategies: accepting cultural differences, paying attention when talking to others and considering their cultural views, thoroughly preparing before the speech, and thinking of intrinsic and extrinsic motivation as a reward. In this connection, there are proposed interactive activities that may help overcome the students' communication apprehension.