Commune-level civil servants’ work capability in Vietnam

Abstract

Commune-level civil servants are those who work at the lowest level of government in the Vietnamese administrative system. They directly deal with the people's requests and protect their legitimate rights and interests prescribed by the law. Civil servants and government agencies' performance depends much on their qualities and capabilities, including work capability, sense of responsibility for work, the attitude of serving the people. In this study, the author focuses on analyzing the commune-level civil servants' work capability under some contents like the ability to operate independently and the ability to operate jointly. He created a survey form and conducted a poll of 300 people on commune-level public employees' work capability at their residence based on the theoretical framework of criteria for commune-level civil servants' work capability. The survey area includes six provinces representing three regions of Vietnam such as Thai Binh, Nam Dinh (Northern); Nghe An, Quang Nam (Central); Binh Duong, and Ca Mau (Southern). The survey is performed carefully, with only those who have transacted with the commune government at least five times in the previous five years interviewed.